The Business Problem:

How Can We Scale Without Sacrificing Value to 

After years of growing with Rhythm, Voicebrook hit an inflection point: They needed to figure out how to continue scaling while increasing long-term customer value. 

They decided to tackle three initiatives that would yield serious strategic impact: 

1. Reimagine their core product
2. Convert their pricing to a subscription model
3. Reorganize their teams 

Achieving success in all three areas while providing consistent customer value was no small undertaking. Their departments would have to work together in perfect harmony and keep it up quarter after quarter. 

How Rhythm Helped:

Shared Visibility and Real-Time Collaboration 

The Rhythm software kept Voicebrook’s teams continuously connected. 

• The Executive Team easily tracked the numerous elements of the reimagined product and new subscription model
• Sales, Marketing, Delivery, and Product aligned using Goal Dashboards to keep track of their cross-functional deliverables and dependencies 
• All teams stayed up-to-date on changes and made their own quick adjustments through comments and notifications 
• Employees continued to stay current on their daily business activities by owning a core set of KPIs and Priorities 

The Results:

When Strategic Investments Pay Off Big 

Over the past decade-plus that we’ve worked with Voicebrook, we’ve seen their commitment to execution excellence fuel remarkable growth:

• 75% of their revenue was converted to the new pricing model
• Employee retention remained at a consistent high of 96%
• New product bookings grew by 180%